Two of Jamaica’s Top North Coast restaurants, Sharkies Seafood & Plantation Smokehouse, will host #WeLoveFood week from November 21-26 as it seeks to re-introduce the dining out experience.
Local restaurateur, Alwyn Brown, of Sharkies Seafood and Plantation Smokehouse restaurants in St Ann, is set to kick off his #WeLoveFood week from Nov 21st – 26th. The #WeLoveFood week which is geared towards re-introducing the dining out experience at a time when the restaurant industry has seen a drastic decline in its operations globally, focuses on adhering to the World Health Organization safety protocols whilst providing tantalizing economic menu offerings in a safe environment. “It’s been a very interesting year for everyone and just as how our guests, my extended family has stood with Sharkies and Plantation Smokehouse over the months and years, I have to find innovative ways of meeting everyone’s need. This week is about ensuring that our guests are getting the opportunity to enjoy a night out affordably in an environment that puts their health and safety first” stated Alwyn Brown, owner of Sharkies Seafood & Plantation Smokehouse.After 16 years at the forefront of Caribbean and global reggae-dancehall entertainment public relations, Rickardo…
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My experience when visiting Sharkies was beyond disappointing. From the outset our server, Trishawna; lacked any interest in engaging with us. I would definitely question why she opted to work in the hospitality/service industry.
The service we received throughout our dining experience was beyond poor and extremely slow. And to add insult to injury, Sharkies had the audacity to apply a service charge, which I refused to pay!
Sharkies claim to have a policy of resolving issues in the moment. However on several occasions we requested to speak with the duty supervisor but our requests were either a) ignored or b) we were lied too as both Nelson (and Marsha) informed there was no supervisor available despite them referring and seeking guidance from a mysterious person of authority; who also refused to verbally engage with me.
I've since escalated my concerns (in writing) to Sharkies, which was responded by a person who did not leave their name and made insulting accusations about the behaviour of my group. I'm happy to share my "factual" e-mail exchange with Sharkies as they have yet to reply to my latest e-correspondence.
To summarise, I wished I never stepped foot in this establishment. Compared to Milestone's, Sharkies has nothing on them.
Sharkies, I do not accept your apology and as promised as you've refused to resolve my concerns privately, I will publicly express my frustrations on all social media platforms. Sharkies inability to listen/learn from an international travellers feedback and offer a pragmatic resolution will be its undoing.
And for the sake of clarity, NO, I will never return to any establishment where Alwyn Brown is the CEO, which also includes Plantation Smokehouse
Can you provide an email address to be reached at?
media@shuzzr.com